New search tool to empower agents

Travelport has launched its new Search Control Console, a tool to customise search in real time.

The application is Travelport’s latest innovation in ‘intelligent flight’ search, enabling agencies to centrally control over 35 rules and parameters to fine tune the relevancy of search results to their travellers’ needs and to quickly capture business opportunities.

Travelport’s Search Control Console is web-based and enables agencies to configure air shopping search parameters according to individual traveller needs.  For example, agents can use the application to eliminate particular transit airports that they know from experience have a poor customer experience, or prohibit a connection point for a set time period if the area has been affected by a volcanic ash cloud or another natural disaster. The Search Control Console removes the burden of labour-intensive ‘intelligence coding’, or the need to continually send instructions to frontline sales staff, saving both time and money.

Agencies can also leverage the Travelport Search Control Console to achieve important financial objectives. Search modifiers within the application can be applied to meet airline sales targets.

The Travelport Search Control Console application is available to subscribers of the Apollo, Galileo and Worldspan systems worldwide. For more information, visit the TravelportTube (http://www.youtube.com/user/TravelportTube), or click here to view the video demonstration.