THE creators of Agentivity
– the product that provides
TMCs with client sale data,
booking patterns and staff
behaviour – have rolled out
a new productivity tool that
promises to make agents’
lives easier by automating
the time-consuming
queue-sorting process and
ensuring that all clients’
bookings are forwarded to
their duty-of-care company.
Riaan van Schoor,
co-founder of Agentivity,
says most agents spend
too much time sorting and
filtering the queue messages
that get sent through the
GDS. Robots designed to
perform the same function
have their limitations too,
often forwarding queues to
the consultant who made
the booking rather than the
consultant who handles the
account.
With Qsorter, agents can
load a rule into the software
that determines how
queues are sorted, if not
by sign-in then by account.
The product also has the
ability to automatically
forward corporate clients’
bookings to third-party
duty-of-care companies,
removing the hazards a
manual process carries. The
product enables agents to
manage the administrative
process themselves – they can
change to whom bookings are
forwarded if a client changes
their third party.
Features include sending
queues to another consultant
when one is sick; a reporting
structure that tells the agency
when a rule doesn’t exist for
a new consultant who may
need to be added to Qsorter;
and the function of evenly
distributing workloads like the
servicing of online bookings.
Qsorter can be used as
a standalone product or
incorporated as part of the
Agentivity admin user
interface.
