SAA launches online trade support

SAA has launched
a new online trade
support website covering
guidelines such as
involuntary schedule
changes, fare requests,
out-of-system range
procedures, name
changes, offloads,
baggage, travelling with
pets, group bookings,
agent discounts, duplicate
bookings, immigration
regulations, EMDs, OSI
entries, seating, Voyager
member and corporate
revenue tracking entries.
Franz von Wielligh, head
of innovation at XL Travel,
says it is good to hear
that SAA is improving
its communication
with the trade. He
says consultants were
constantly complaining
about problems getting
through to the airline’s
call centre.
“A website at an agent’s
fingertips will be a great
resource.”