Trafalgar focuses on the trade in 2016

TRAFALGAR’S initiatives
to engage with and
assist agents are gaining
momentum.
Aside from its Acclaim trip
to Europe (see back page),
Trafalgar also offers on-site
training for all Gauteng
agents through The Travel
Corporation’s Wanderlust
Training. Training sessions
are hosted monthly, providing
agents with the opportunity to
get first-hand knowledge
of Trafalgar’s products and
more in-depth training, as
well as an introduction to
the entire TTC team from
reservations, to the brands
and accounts teams.
All agents who attend are
entered into a lucky draw
where they can win a travel
prize for two on any of the
brands (Uniworld, Trafalgar,
Insight Vacations, Contiki and
Busabout) for up to ten days.
Md, Theresa Szejwallo,
says Trafalgar, as part of TTC,
constantly pursues innovative
initiatives – a drive that
comes right from the top of
the company’s leadership.
In fact, chairman of TTC,
Stanley Tollman, has set up
the Chairman’s Innovation
Challenge, to reward staff
for thinking outside the box
by suggesting creative ways
to improve the operator’s
business and its clients’
experiences – particularly
when it comes to cutting
costs.
One of the ideas to come
out of the Chairman’s Award
is the group’s Use it Don’t
Lose it policy, through which
agents have the opportunity
to incentivise clients. Simply
put, travellers are provided
with a second chance to
book a trip with TTC without
forfeiting their deposit. In the
past, travellers who booked
and paid a deposit with any
TTC brand would lose their
deposit if they cancelled their
holiday, but this policy has
been reversed.
Now clients who booked
their trips up to three years
ago will have a future travel
credit of the deposit amount
to put towards any trip they
wish to book. The credit can
also be gifted to family and
friends. The offer applies to
Trafalgar, Insight Vacations
and Contiki.
“Second chances can lead
to the best holidays,” says
Theresa, “and our new Use it
Don’t Lose it promo will allow
just that.”