SAA Voyager would like to reach out to agents experiencing issues with “missing miles”, the FFP has told eTNW.
Voyager was responding to a “Letter to the editor: ‘How honest is Voyager?’” and comments published on eTNW last week, where agents complained that they or their clients had not received Voyager miles owed to them, months after travelling.
“Missing miles can be claimed online, which is an effortless process as no original boarding passes are needed,” Voyager said. “All SAA and Star Alliance airline partner flights addings can be processed via the web. For all non-star airline partners, missing miles should be claimed via the call centre channels.”
Furthermore, Voyager has requested that any agents experiencing problems get in touch with the team so that they can assist in resolving any issues. The call centre number is +27 (0) 11 978 1234 or +27 (0) 83 900 2255/27.
