Home
FacebookSearchMenu
  • Subscribe (free)
  • Subscribe (free)
  • News
  • Features
  • TravelInfo
  • Columns
  • Community
  • Sponsored
  • Contact Us
    • Contact Us
    • About Us
    • Advertise
    • Send Us News

Share

  • Facebook
  • LinkedIn
  • E-mail
  • Print

Webinar: Using technology to create more satisfying guest experiences

22 Jun 2022
Comments | 0

The travel industry as a whole is finally beginning to recover after two years of fluctuating regulations and uneven demand. As potential guests are finally ready to take those dream trips, it’s critical for hotels to work on rebuilding the trust that leads to repeat bookings and happy guests. 

The key here is communication – and discovering how to utilise your CRM alongside online management reputation tools to find out what your guests really want, so you can deliver on the promise of a great stay. 

With increasing guest expectations about health, safety, and personalised travel experiences, now is the time to start leveraging CRM and ORM technology to create the unforgettable guest experiences that attract new guests and nurture loyalty. 

Join Nicki Graham, Vice President of Marketing at Cendyn, and Amy Branford, Head of Sales (Europe) at GuestRevu on June 29 at 15h00 as they discuss the benefits of building back traveller trust by aligning the guest profiles in your CRM with effective online reputation management to create more satisfying guest journeys pre-, during and post-stay. 

CLICK HERE to register. 

In this webinar you’ll learn: 

  • How to use guest profiles to create more engaging experiences 

  • Tips for building confidence and trust among guests 

  • The keys to engaging guests at every touchpoint (pre-, during, and post-stay) 

  • How to leverage automation to do more with less 

  • Ways to manage guest feedback to protect your brand’s online reputation 

Sign up to our mailing list and get daily news headlines and weekly features directly to your inbox free.

Alaskan cruises ‘off the table’ for SA travellers

10 Jul 2025
Comments | 0

Major expansion planned for George Airport

Yesterday
Comments | 0

FlySafair expands Cape Town-Kruger network

Yesterday
Comments | 0

Club Med SA nears bookings launch

Yesterday
Comments | 0

Feature: Delta’s sustainability milestones

Yesterday
Comments | 0

Ritz-Carlton's new yacht makes debut

Yesterday
Comments | 0

Air travel round-up: EK increases Milan flights

Yesterday
Comments | 0

Louis Vuitton ‘cruise ship’ makes waves in Shanghai

Yesterday
Comments | 0

Latest Changes on Travelinfo (10 Jul '25)

Yesterday
Comments | 0

Ireland travel skids to a halt

09 Jul 2025
Comments | 0

VFS to open one-day UK visa centre in Bloem

09 Jul 2025
Comments | 0

WTAAA study shows global shift to professional fees

09 Jul 2025
Comments | 0

SQ and MH partnership gets conditional approval

09 Jul 2025
Comments | 0
  • Load more

FeatureClick to view

New products July 2025

Poll

I don't sell cruises because...
  • © Now Media
  • Privacy Policy
  • Travel News on Facebook
  • eTNW Twitter
  • Travel News RSS
  • Contact Us
  • About Us
  • Advertise
  • Send Us News