AIRLINK and SA Express
customers are arriving at
the airport to discover they
have been booked on the
wrong carrier.
The relaunch of SAX on
routes also serviced by
Airlink has careless agents
booking the wrong code
when ticketing Airlink or SA
Express flights, particularly
where departures are
scheduled at similar
times. Both Airlink and SA
Express operate an SA
code.
Agents are being advised
to make sure that they are
booking the correct code:
that is, SA8 for Airlink
flights and SA1 for SA
Express flights.
Rodger Foster, md of
Airlink, says the issue is
ongoing. “Following the
SA code, Airlink flights
will always have a number
series beginning with 8. SA
Express will always have a
number series beginning
with one.”
