Deutsche Bahn and Fraport, the operator of Frankfurt Airport, are testing an Artificial Intelligence named FRAnny.
FRAnny is based on an AI and a cloud-based voice-user interface that can be deployed in a variety of forms, including in chatbots, voice assistants and robots.
Using data drawn from the airport’s information system, FRAnny is able to understand and answer questions relating to travel, airport facilities and more. In addition to providing flight information, FRAnny is well versed in small talk and can communicate in German, English and seven other languages.
In June, the AI-based service is to be tested at Berlin central rail station, which has around 300 000 travellers and visitors every day. Human customer service agents at Deutsche Bahn’s information centre will receive smart support from FRAnny’s sister, SEMMI.
