Alitalia, Air France and KLM have released statements about the implementation of Iata Resolution 830d, reminding agents to abide by it.
The resolution requires agents to encourage clients to provide contact details to airlines for the purposes of contact in the event of an operational disruption.
Travel agents are now required to:
· Actively ask each customer if they wish to have their contact details (mobile number and/or e-mail) provided to airlines participating in the itinerary.
· If the customer is willing to provide this information, the agent must enter this using the SSR CTCE (email) & SSR CTCM (mobile phone number with the country code) element for each customer in the PNR (individual & group).
· If the customers does not wish to share this information, the agent must actively advise the customer that they may not receive information from the airline relating to irregular operations and schedule changes.
Paragraph 4 of Iata Resolution 830d was amended, effective from June.
For more information, refer to Traveinfo.
TNW elaborated on this resolution in the issue dated June 5; TNW reported on Asata’s response to the resolution on June 12.
