Miles van der Molen, CemAir ceo, says more resources had been deployed to the airline’s refund resource team this week – doubling its size – in order to accelerate the process.
A survey of Asata members taken during mid-November has revealed that 909 refunds, amounting to a cash value of R2 200 000, as a result of the grounding of the airline in December 2018 are still owed to travel agent’s clients.
The above figures were based on responses from 76 Asata members. Total industry figures could be even higher,” says ceo of Asata, Otto de Vries.
Asata has raised its concerns that CemAir has reentered the market and attempted to reinstate itself with BSP when such substantial amounts are still owed to clients.
