Etihad Airways has relaunched etihad.com following a redesign from scratch. It is now live globally in 16 languages.
The website offers the user faster loading pages, easier navigation and a simplified means of planning trips, information searching and the ability to manage bookings. The new website is responsive across any device, be it a smartphone, tablet or desktop.
About 25% more Etihad passengers are now accessing self-service functionalities and checking in online, thanks to the newly integrated technology, which supports flight tickets booked through all channels. Previously, this was only available to those who booked directly through Etihad.
Future enhancements include a new booking engine to provide a consistent, end-to-end user journey that is mobile-responsive and features a more user-friendly payment system. Passengers will be able to pay with cash, Etihad Guest Miles, or a combination of cash plus miles.
