AGENTS are expected to
be permitted to invoke
ADM recourse to the Travel
Agency Commission (TAC)
again from June 2018.
This follows a favourable
vote at this month’s PaConf
where airlines and agent
associations voted for
changes to the wording of
Iata resolution 818g.
The proposed resolution
changes also make
allowances for agents to
apply for an interlocutory
order staying the ADM
Default Action until the
outcome of the review.
However this is based on the
provision that the agent can
provide a financial guarantee
that the disputed amount
can be settled at the time
that the interlocutory order
takes effect.
TNW reported during
October that the amended
resolution wording put to
vote at the conference would
offer agents a more fair
process for ADM disputes.
Otto de Vries, ceo of Asata,
who was in favour of the
proposed changes, advised
that the final amended copy
of the resolution wording had
not been released yet. He
mentioned that the changes
were expected to come into
effect from June 2018.
‘Fairer’ ADM dispute process likely
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