FCA goes from strength to strength

FLIGHT Centre Associates (FCA),
the Flight Centre Travel Group’s ITC
model, is growing. FCA has, since
its inception in July 2013, grown from
a group of five, to 55 consultants who
sell Flight Centre products from home.
FCA has also seen a year-on-year
profit increase of 50%, with sales
exceeding R400 million between July
2016 and June 2017.
Chantal Gouws, area leader of FCA,
attributes the growth to many factors,
including FCA’s ability to sell the full
range of FCTG corporate and leisure
offerings.
While there are no specific
requirements for agents to join
FCA, the model does cater better
for retail agents or ITCs who have an
existing client base and are
looking to make a switch.
“We hand pick the people who
join FCA. They generally are people
who have been part of the Flight
Centre brand for a number of
years and are now looking to work in
their own time to accommodate their
new young families. So the growth we
see is sustainable, opposed to gearing
up yearly to meet supplier targets,”
says Andrew Stark, md of Flight
Centre Middle East and Africa.
Agents who join FCA complete a
start-up package that includes a twoday
induction training course. They
then get access to 24/7 ticketing
support and a dedicated marketing
team to assist them.
Chantal says the model also offers
agents a full back-office support team,
which assists with bank recons and
statement updates