British press reported that the “chaos” at Heathrow continued or possibly even worsened yesterday, Monday, July 18, with complaints not only of travellers queuing for hours, but travellers telling media that at 09h00 yesterday, security queues were stretching outside the terminal and on to the pavement.
Some passengers reported waiting two hours at border control and the same length of time to collect their baggage. Another complaint from passengers was the fact that the airport had not put up temporary signage directing foot traffic, and this was only adding to the chaos.
Virgin Atlantic has warned agents to instruct their passengers to get to the airport a minimum of four hours before their flight.
And, because of the baggage chaos at London, and Britain’s most important airport, the airline “highly recommends” that pax take only hand-luggage wherever possible, and that they get their baggage wrapped.
“Connecting flights are at high risk of luggage not making it on to flight due to the system issues at LHR,” says Virgin, in a notice to trade.
