The International Air Transport Association (IATA) has published its first Operational Guidelines for In-Cabin Pet Transport.
The voluntary framework provides airlines with guidance covering booking, pre-arrival, check-in, boarding, in-flight procedures and arrival.
The guidelines recommend that airlines:
- Clearly outline their pet travel policies, including eligibility requirements, and make them easily accessible. Airlines should also clearly communicate documentation requirements, such as health certificates, vaccination records and permits.
- Advise passengers of advance reservation requirements, generally at least 48-72 hours before departure.
- Train check-in staff to verify that pets and their carriers meet airline and IATA requirements.
- Establish procedures for handling pets during delays, cancellations and diversions.
IATA also recommends that pet-in-cabin services be listed under special baggage or the additional services section of the booking process.
The guidance recognises that not all travel agency booking systems support pet-in-cabin reservations. In these cases, IATA recommends that passengers contact the airline directly to add the service to their booking.
"People travelling with their pets need clear guidance on what to expect at every step of the journey. Well-prepared travellers and industry-wide best practices enable airlines to deliver a safe, consistent and efficient experience for those travelling with their pets," said Brendan Sullivan, IATA's Global Head of Cargo.
