Iata simplifies bookings

IATA aims to simplify and
standardise the airline
booking process with the
launch of its new booking
system ONE Order. Following
Iata’s Passenger Services
Conference last month in
Dubai, the association is set
to move forward with the new
standard.
According to Iata’s
Sebastien Touraine, head,
ONE Order Program, the
system will store all the
information about the
traveller, including customer
details, order items, and
payment information under a
single document. Sebastien
compares ONE Order with a
shopping basket, whereby
agents will be able to make
edits to their client’s booking,
instead of reissuing a new
document each time changes
such as adding baggage or
date alterations are made.
The one document will then
be made available to the
airline and all the other
service providers to fulfil the
travel order.
Sebastien describes
the current systems used
by airlines as rigid and
inefficient. Each time an agent
needs to make a change to
a booking, a new document
must be created, reissued
and then captured by the
airline.
Sebastien says Iata aims
to make the new system
available on the GDS and
through the NDC.
The association hopes to
work with interested partners
next year and to begin piloting
ONE Order in 2018.