A social media war between a disgruntled passenger and an airline employee has led to a massive support campaign for a hidden hero.
A passenger took to her twitter page to complain about a 25-minute delay on a British Airways flight.
The passenger tagged the airline’s account in her tweet with some profanity, saying “@britishairways flight is 25 mins late because the first officer was stuck in traffic to the airport."
In an interesting case of the pot calling the kettle black, it turns out that the same passenger was responsible for delays on the flight. The passenger had a failed passport signature and was denied boarding, holding the line at the gate for several minutes.
A social media employee for British Airways was met with praise for a witty response to the customer for trying to shame the airline for delaying her flight, when the delay was in fact due to her own passport error.
‘Angela’ from British Airways politely responded by telling the passenger that she should accept responsibility for her own actions. “If you had signed your passport when you received it, this wouldn’t have become an issue.”
British Airways has since removed the tweet but the catty fight between the two will not be soon forgotten.
