Service robots have been deployed at Munich Airport’s Terminal 2 to assist passengers with information. The two ‘Ottobots’ are based in the gate areas and baggage reclaim zones.
Guests can scan a QR code on the side of the robot using their mobile phone or tablet device, which will direct them to Lufthansa’s chat assistant for self-service options.
This enables passengers to access all the relevant and necessary information regarding their flight, or, in the case of flight disruption or changes to their schedule, they can use it to rebook their journey or even request a refund.
In the future, Munich Airport plans to use the Ottobots to distribute goods such as bottled water to passengers.
