Qatar Airways cabin crew and concierge staff at the airline’s Premium Terminal at Doha International Airport and Premium Lounge at London Heathrow are now using iPads to offer passengers a more personalised service.
The staff members can access customer information, data on flights and information on passenger destinations.
In a statement, the airline said the custom-built iPad application would be able to anticipate customer needs and would highlight the presence of VIPs and Privilege Club members on board, and identify any special dietary or service needs.
Qatar plans to extend the iPad service to include on-board Privilege Club enrolment and introduce value-added services for the redemption of air miles for upgrades and the purchase of duty-free items on board.
Qatar Airways’ staff to offer personalised service with iPad
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