Set your own commission’ – Flyafrica

FLYAFRICA has introduced

a new product – Set Your

Commission – which

allows agents signed in

to the airline’s website to

add their own commission

level to bookings. Only the

total price of the sales

transaction is seen by the

client.

Agents can settle their

account with a lodge card,

credit card or via EFT,

which has recently been

introduced as a payment

option.

Flyafrica has also reviewed

its refund policy, following

concerns that were raised

by customers. Effective June

1, the airline now offers

passengers the option of

a refund in addition to the

two existing service options:

travel vouchers or rebooking.

The airline has also

changed its rules to

assist passengers who

have missed their flight. If

customers miss their flight,

they can be booked on the

next available flight without

having to buy another ticket.

Passengers who contact

their travel agent or the

airport sales team 60

minutes after their original

flight will not lose the ticket

they have paid for but will

have to pay any applicable

fare difference and a

processing charge.