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WATCH: Agent-airline relationships are paramount

30 Aug 2021
Former chairperson of Barsa, Carla da Silva. 
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Well-known airline industry executive and former chairperson of Barsa, Carla da Silva, offers solutions to help strengthen commercial relationships between airlines and agents, who are responsible for 60%-80% of ticket sales. Carla also talks about the future of Johannesburg's hub status.

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