While the wording for Iata Resolution 830d states that the client contact information is required “to be able to advise passengers of irregular flight operations and disruptions”, it is ostensibly another way for airlines to cut agents
out of the supply chain and market to consumers directly, says Otto de Vries, ceo of Asata. “Asata is aware of an agent in Europe who set up a brand-new email address to track airline disruptions on behalf of its clients. In 10 days
the agent received one mail relating to flight disruptions and 228 unsolicited marketing emails from airlines. It is only the first week in June and airlines are already abusing their access to client contact details,” says Otto
Why do airlines really want client contact details?
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