SAA Voyager members can now access information relating to their membership from the newly launched SAA Voyager App.
The current SAA app only displays a customer’s status and balance of miles, while the new SAA Voyager app will also include the ability to update personal details; PIN reset; request awards; claim missing miles; and convert or donate of miles.
The app aims to improve members’ Voyager experience in the short term. The longer term plan will see the Voyager app integrated with the SAA app when it is relaunched later this year, allowing for more seamless customer transactions with SAA for things like check-in, printing of boarding passes, making or changing reservations, or transacting on their Voyager accounts.
SAA executive for customer loyalty, Suretha Cruse, explains that one of SAA’s key strategies is to enhance the customer experience. “Customer insights were a key driver in the design and development of the SAA Voyager App with our Africa-based members in mind, where 80% access the Internet via their mobile phones,” she says.
