Agora ups Flight Centre productivity

FLIGHT Centre’s retail
division has made
exceptional productivity
gains since introducing Agora,
its internal real-time, online
booking and accounting system
at the beginning of March,
reports Sue Garrett, marketing
and product manager of Flight
Centre Holidays.
“Agora pulls inventory
straight off the wholesale
system in an easy-to-use
format, which allows travel
agents to quote, book and
hold packages for customers
within a matter of minutes,”
says Sue. She explains that
the system links to Flight
Centre’s mid- and back-office
systems to allow for invoicing
from quote.
Sue says all Flight Centre’s
contracted rates for hotels,
tours, cars and transfers
are available on the system.
“Agents can easily book
everything a customer needs,
allowing us to deliver a
seamless overall experience.”
She says the productivity
gains are because agents
no longer have to go through
Flight Centre’s wholesale
division for quotes and
payments as everything can
now be done through Agora.
She says while the results
have been largely noticeable,
no statistics are available yet
as the system only launched a
few weeks ago.