British Airways has made changes to its new distribution capability (NDC) platform to help agents better manage and integrate NDC in their operational environment and to offer travellers who book through NDC-enabled travel agents more benefits.
The enhanced platform will now include full servicing prior to ticketing for agents who offer their customers a delay between booking and ticketing. This will give agents the ability to change dates and times for held bookings. These changes follow the launch of a new 24/7 NDC Service Escalation Process used to enhance customer service.
The airline is also expanding its Long-Haul Additional Price Points across more routes and introducing extra price points on Short Haul.The lowest three Short Haul Basic inventories will now only be available through NDC and direct channels for customers starting their journey from the UK. The additional price points and Short Haul Basic content will be available through any trade partner connected to the airline’s NDA APIs and through BA’s direct channels.
From March 31, travel agents connected to NDC will be able to accept or search between different flight options, without having to contact a call centre.
