KLM BlueBot road test

Highlights:
Easy to use in
Facebook Messenger
(www.facebook.com/
messages/t/KLM).
Prompt artificial
intelligence-powered
responses.
Confirms where you
would like to travel to/
from and on which dates
before bringing up flight
options.
Brings up all flight
options with a total price
for each.
When redirected to KLM’s
website to complete the
booking, all you need to
do is fill in your personal
and payment details.
Feels as if you are
conversing with a real
agent.