Dear Naked Agent....
Our initial reaction when
reading your evaluation of
Sure Travel Bloemfontein
in the Naked Agent
column (TNW November
12) was one of sheer
shock... surely it was
not possible to receive
only 25%?
But after some
introspection we are
immensely grateful for
this survey because it
was a necessary wake-up
call for all of us.
Although the evaluation
was based on only one
enquiry from one of
our less experienced
consultants, all of us took
the punch.
We continually strongly
focus on two aspects,
namely staff development
and quality control,
and have come to the
conclusion that, although
this was an unfortunate
lapse in the high
standards that we strive
to maintain, the benefits
that we will reap from it
will, over time, surpass
the negative aspects.
We have again
committed ourselves to
our own Code of Conduct
and are striving actively
towards 100%!
Johann Beukes
Ceo, Sure Etnique Travel
