Prepare your clients!

TMCs can help their clients
gauge their readiness by
asking them to answer the
following three questions:
1) Is your company prepared
to make quick decisions
when reaction time is
crucial?
2) Are you prepared to react
at any given time on any
day of the year?
3)Do you have an efficient
method for assessing
travellers’ safety
and keeping them in
communication with your
company during a crisis?
An effective corporate
programme should include
the following:
Advise clients to set
duty of care protocols:
They should define 'duty
of loyalty’ responsibilities
for travellers so that, in
the event of a securityrelated
incident, all
travellers understand
their risk-management
responsibilities. This
includes checking in
by phone or text to a
designated number as
soon as possible, so
corporates can focus
resources quickly and
efficiently on locating and
verifying the safety of
those people they haven’t
heard from.
Clients should identify
and empower decisionmakers:
Companies need
to know who will be in
charge in the event of
a crisis, 24 hours a day
and 365 days a year.
This includes establishing
a crisis communication
protocol. Corporate
travellers should know
who communicates with
whom about what and
via which communication
channel.
Companies should train
travellers to reduce risk
in known scenarios:
Muggings remain the
most common traveller
crisis, and travellers
need to be educated and
have set expectations
on this plus a variety of
other threats to personal
safety and that of their
possessions