Find government COVID 19 information at https://sacoronavirus.co.za
Home
FacebookTwitterSearchMenu
  • Subscribe (free)
  • Subscribe (free)
  • News
  • Features
  • TravelInfo
  • Columns
  • Community
  • Sponsored
  • Contact Us
    • Contact Us
    • About Us
    • Advertise
    • Send Us News

Share

  • Facebook
  • Twitter
  • LinkedIn
  • E-mail
  • Print

Webinar: Using technology to create more satisfying guest experiences

22 Jun 2022
Comments | 0

The travel industry as a whole is finally beginning to recover after two years of fluctuating regulations and uneven demand. As potential guests are finally ready to take those dream trips, it’s critical for hotels to work on rebuilding the trust that leads to repeat bookings and happy guests. 

The key here is communication – and discovering how to utilise your CRM alongside online management reputation tools to find out what your guests really want, so you can deliver on the promise of a great stay. 

With increasing guest expectations about health, safety, and personalised travel experiences, now is the time to start leveraging CRM and ORM technology to create the unforgettable guest experiences that attract new guests and nurture loyalty. 

Join Nicki Graham, Vice President of Marketing at Cendyn, and Amy Branford, Head of Sales (Europe) at GuestRevu on June 29 at 15h00 as they discuss the benefits of building back traveller trust by aligning the guest profiles in your CRM with effective online reputation management to create more satisfying guest journeys pre-, during and post-stay. 

CLICK HERE to register. 

In this webinar you’ll learn: 

  • How to use guest profiles to create more engaging experiences 

  • Tips for building confidence and trust among guests 

  • The keys to engaging guests at every touchpoint (pre-, during, and post-stay) 

  • How to leverage automation to do more with less 

  • Ways to manage guest feedback to protect your brand’s online reputation 

Beef up your pipeline

Today 01:50
Comments | 0

Malaysia drops COVID entry regs

11 Aug 2022
Comments | 0

Latest Changes on Travelinfo (10 Aug '22)

11 Aug 2022
Comments | 0

Bumped and dumped

10 Aug 2022
Comments | 0

W Cape secures R100m in business events

10 Aug 2022
Comments | 0

US declares emergency over monkeypox

10 Aug 2022
Comments | 0

Lufthansa plans to hire 10 000 staff

10 Aug 2022
Comments | 0

Air France returns to Newark

10 Aug 2022
Comments | 0

Hilton appoints new Regional Commercial Director

10 Aug 2022
Comments | 0

Latest Changes on Travelinfo (08 Aug '22)

10 Aug 2022
Comments | 0

Is airlines’ drip pricing ethical?

08 Aug 2022
Comments | 0

France lifts all COVID entry restrictions

08 Aug 2022
Comments | 0

Airlink – More women must rise in travel industry

Sponsored
08 Aug 2022
  • Load more

FeatureClick to view

Luxury Travel Feature August 2022

Column

MICE recovery spiced with challenges and opportunities

Helen Brewer

Health Minister dictates nonsensical new regulations

Onne Vegter

Poll

In 2022, is offsetting your carbon footprint more important to your clients than in 2019?
  • © Now Media
  • Privacy Policy
  • Travel News on Facebook
  • eTNW Twitter
  • Travel News RSS
  • Contact Us
  • About Us
  • Advertise
  • Send Us News