Check-in glitches inconvenience PE pax

TRAVELLERS on BA
Comair departing from
Port Elizabeth are unable
to check their luggage
through to their final
international destination
when connecting on to
Comair flights, according
to agents. Comair is also
not able to assist with
checking in clients for
their international flights
and issuing the relevant
international boarding
passes.
According to a Port
Alfred-based agent, the
check-in problems are
affecting bookings on a
number of international
carriers. The agent tried to
check in an affected client
online but the service was
also not available for the
affected airlines when
paired with a BA Comair
flight.
“This problem is very
frustrating for our clients,
who now have to collect
their bags at OR Tambo
domestic, take them
across to international
and stand in another
queue to check in for
their international flights.
We have received no
communication from BA
Comair about the problem
and are therefore not even
able to assist by booking
longer connecting times
for clients or to advise
them in advance to expect
that problems may arise,”
said the agent.
TNW understands that
the issue is also occurring
with some BA international
interline agreements.
Luane Lavery, brand
communication manager
BA and kulula.com, says
the problem relates to
the system that is used
at check-in. “The system
has agreements with
certain airlines, which
allows through checking of
baggage and the printing
of boarding passes. If the
system does not have
agreements with an airline
the process is denied,”
said Luane.
Luane said this was not
an ongoing problem.