EZ Shuttle accelerates travel trade service

EZ SHUTTLE is strengthening its trade- focused offering while investing in technology, booking processes and operational efficiencies to improve service for travel professionals and their clients. Over the past 12 months, the company has introduced improvements to simplify reservations and provide more responsive operational support. “We’ve invested in process improvements, technology enhancements and operational efficiencies designed to make reservations easier for travel consultants while ensuring a seamless experience for travellers,” Jaqi van Vuren, EZ Shuttle Sales Director, told Travel News. “Travel agents, tour operators, DMCs and corporate travel partners remain central to our growth strategy. We view travel advisers as strategic partners and continue to develop flexible transport solutions that support everything from individual airport transfers to complex group movements across South Africa,” she said. Travellers were placing greater emphasis on convenience, safety and reliability when selecting transport providers, said Van Vuren. “As travellers seek increasingly seamless travel experiences, dependable transport has become an integral part of the overall travel experience rather than simply a final logistical requirement.” Drivers actively monitor arrivals and dedicated customer support teams help ensure travellers remain informed and supported throughout their journey. “These service standards are particularly important to travel advisers who rely on trusted partners to protect both their clients’ travel experience and their own reputations,” Van Vuren said.