Wolff, ceo of eTravel.
“The biggest drawback,
however, is that ITCs are
typically seen by corporates
as ‘potentially dangerous’
due to previous incidents of
rogue ITCs, etc. This is why it
is important to differentiate
between ITCs, which are
backed by host companies,
and ITAs, independent ticketing
agents who are not backed by
anybody,” Garth says.
But, says Vanya Lessing,
ceo of Sure Travel, when
deciding whether to take on
the management of their
own travel, corporates should
consider the cost of the skill
required to deploy travel
technology and business tools,
which are constantly evolving.
“Corporates should
also consider the process
alignment, data consolidation
into integrated reports for
management at different
levels, as well as duty of care
for their travellers,” she says.
Risk assessment tools are
fairly big investments from
a cost and skill perspective,
says Vanya. “However, the
greatest cost could be that
of negligence, if the process
is not managed by a skilled
professional.”.
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